We love a complex wine, but not complex policies. Here are our straightforward order policies.
- We guarantee our grapes and juice. We do not guarantee your wine.
- No crushed fruit can be returned for credit for any reason.
- Any quality issues or problems must be reported within 48 hours of receipt of goods.
- All products considered for credit must be returned in original condition.
- All glass sales are final. Please check all glass containers before loading.
- All equipment sales are final. Manufacturer’s warranties apply.
We want you to be satisfied. We will work to find acceptable solutions to any concerns you have.
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
All payments are final and no refunds will be processed.